DOCUMENT:Q153084 13-JUN-2001 [homemm] TITLE :Encarta World Atlas: Invalid Page Fault in Kernel32.dll PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kbdisplay kbenv kberrmsg kbimukbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 96 World Atlas for Windows - the operating system: Microsoft Windows 95 - the operating system: Microsoft Windows 98 ------------------------------------------------------------------------------- SYMPTOMS ======== While you are using Encarta World Atlas, you may receive the following error message: This program has performed an illegal operation and will be shut down. If you click the Details button, you receive the following message: MSWORLD caused an invalid page fault in module Kernel32.dll. CAUSE ===== This behavior can occur if you configure your display adapter to use a 32-bit color palette. RESOLUTION ========== To resolve this issue, change the color palette to High Color (16-bit) or 256 colors. To do this, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Display. 3. Click the Settings tab. 4. In the Color Palette box, click High Color (16-bit) or 256 Colors. NOTE: If you are using Windows 98, click High Color (16-bit) or 256 Colors in the Colors box. 5. Click OK. If you are prompted to restart your computer, click Yes. Additional query words: 1996 kbmm multi multi-media media mmtitles ipf kbimu mm ====================================================================== Keywords : kbdisplay kbenv kberrmsg kbimu kbfaq Technology : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.