DOCUMENT:Q154055 17-DEC-1999 [homemm] TITLE :World Atlas 96: One of the Files Needed to Run Is Not Usable PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 96 World Atlas for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start Encarta World Atlas for Windows, you receive the following error message: One of the files needed to run Encarta World Atlas is not usable. Please reinstall Encarta World Atlas by inserting the Microsoft Encarta 96 World Atlas CD into your CD drive and clicking on the Setup icon. CAUSE ===== This error message appears if one or more of the fonts that Encarta World Atlas installs and uses are missing or damaged. RESOLUTION ========== Use the Fonts Control Panel to remove the following fonts: File Name Font Name --------- --------- Msgeoab1.ttf Arial Special G1 Bold Msgeoab2.ttf Arial Special G2 Bold Msgeoai1.ttf Arial Special G1 Italic Msgeoai2.ttf Arial Special G2 Italic Msgeoar1.ttf Arial Special G1 Msgeoar2.ttf Arial Special G2 Msgeoax1.ttf Arial Special G1 Bold Italic Msgeoax2.ttf Arial Special G2 Bold Italic Msgeonb1.ttf Arial Narrow Special G1 Bold Msgeonb2.ttf Arial Narrow Special G2 Bold Msgeoni1.ttf Arial Narrow Special G1 Italic Msgeoni2.ttf Arial Narrow Special G2 Italic Msgeonr1.ttf Arial Narrow Special G1 Msgeonr2.ttf Arial Narrow Special G2 Msgeotb1.ttf Times New Roman Special G1 Bold Msgeotb2.ttf Times New Roman Special G2 Bold Msgeoti1.ttf Times New Roman Special G1 Italic Msgeoti2.ttf Times New Roman Special G2 Italic Msgeotr1.ttf Times New Roman Special G1 Msgeotr2.ttf Times New Roman Special G2 Msgeotx1.ttf Times New Roman Special G1 Bold Italic Msgeotx2.ttf Times New Roman Special G2 Bold Italic For more information about how to accomplish this task in Windows, please see your Windows printed documentation or online Help. After you have removed all of the above fonts, run the Encarta World Atlas Setup program and select the Remove All option. After the Setup removal process is complete, run the Setup program again to reinstall Encarta World Atlas and restore the missing fonts. Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm ====================================================================== Keywords : Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996 Version : WINDOWS: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.