DOCUMENT:Q158090 24-MAY-2001 [homemm] TITLE :Setup Runs Slowly; Virus Extension Loaded PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1997 edition; MACINTOSH: OPER/SYS: KEYWORDS:kbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 97 Encyclopedia for Macintosh - Microsoft Encarta 98 Encyclopedia for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Microsoft Encarta 97, installation takes a very long time to complete, or it does not complete. CAUSE ===== A virus protection program may be running while you are trying to install Encarta. RESOLUTION ========== Turn off the virus protection program until you finish the installation. To turn off virus protection, use the Extension Manager. You can also use a similar program that allows you to selectively disable extensions and control panels. MORE INFORMATION ================ Virus detection programs may report errors when you try to install software because they are loaded into memory and they monitor any changes to the system. Sometimes the actions of a setup application make the virus detection program think the setup application is a virus. For example, this can occur when the installation software adds items to the System Folder, or changes preferences. Additional query words: 1997 1998 multi media multimedia multi-media mmtitles kbmm macmm kbimu mm ====================================================================== Keywords : kbfaq Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997Mac kbEncartaEnCyc1998Mac Version : :1997 edition; MACINTOSH: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.