DOCUMENT:Q160193 12-AUG-1999 [homemm] TITLE :Encarta 97 Err Msg: Visual C++ Runtime Error PRODUCT :Microsoft Home Multimedia Titles PROD/VER:1997 OPER/SYS: KEYWORDS: ====================================================================== 1997 WINDOWS kbmm kberrmsg kbusage kbprb ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 97 Encyclopedia for Windows - Microsoft Encarta Encyclopedia 97 Deluxe for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== While you are in Guided Tours, you may receive the following error message: Visual C++ Runtime Error. This occurs when you click Cancel in the Insert Compact Disc dialog box after you eject the Encarta compact disc from the CD-ROM drive: RESOLUTION ========== Do not eject the Encarta CD-ROM while you are trying to access a guided tour. If this occurs, return the disc to the drive and click OK. STATUS ====== Microsoft has confirmed this to be a problem with the 1997 edition of Encarta Encyclopedia for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm ====================================================================== Keywords : Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del Version : 1997 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.