DOCUMENT:Q160480  13-JUN-2001  [homemm]
TITLE   :Encarta 97: "Dynalink" Error Message Starting Word or Excel
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:3.1,3.11,5.0,6.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbinterop

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The information in this article applies to:

 - Microsoft Encarta 97 Encyclopedia for Windows 
 - Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
 - Microsoft Word for Windows, version 6.0 
 - Microsoft Excel for Windows, version 5.0 
 - the operating system: Microsoft Windows 3.11 
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SYMPTOMS
========

When you install Microsoft Encarta Encyclopedia 97 on a Microsoft Windows
3.x-based computer, you may receive a "call to an undefined dynalink" error
message when you attempt to start Microsoft Word 6.0 for Windows or Microsoft
Excel 5.0 for Windows.


CAUSE
=====

This behavior can occur if the Encarta 97 installation program overwrites
certain dynamic link library (.dll) files required by Word and Excel.

RESOLUTION
==========

NOTE: This occurs with versions 4.3a or 4.3b of Word and Excel. Simply
reinstalling Word or Excel does not correct the problem.

To resolve this issue, obtain and install the version 6.0c update for Microsoft
Word 6.0 or the version 5.0c update for Microsoft Excel 5.0.

To obtain either of these updates, call the Microsoft Order Desk at (800)
360-7561 [and request the Microsoft Word 6.0c update or the Microsoft Excel 5.0c
update]. If you are outside the United States, contact the Microsoft subsidiary
for your area. To locate your subsidiary, see the Microsoft World Wide Offices
Web page at:

   http://www.microsoft.com/worldwide/default.htm

MORE INFORMATION
================

To work around this issue, rename the .dll files that were updated by the
Encarta 97 installation program, and then reinstall your current version of Word
or Excel.

The Encarta 97 installation program updates the following files in your
Windows\System folder:

 - Compobj.dll
 - Ole2.dll
 - Ole2.reg (Not always present)
 - Ole2conv.dll
 - Ole2disp.dll
 - Ole2nls.dll
 - Ole2prox.dll (Not always present)
 - Storage.dll

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm mm

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Keywords          : kbenv kberrmsg kbinterop 
Technology        : kbWordSearch kbExcelSearch kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbZNotKeyword6 kbEncartaSearch kbExcel500 kbZNotKeyword2 kbEncartaEncycSearch kbWord600 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbOSWin311
Version           : WINDOWS:3.1,3.11,5.0,6.0
Issue type        : kbprb

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Copyright Microsoft Corporation 2001.