DOCUMENT:Q162156 21-OCT-2000 [homemm] TITLE :Encarta 97: Problems Starting Web Browser From Encarta PRODUCT :Microsoft Home Multimedia Titles PROD/VER:1997 OPER/SYS: KEYWORDS:kbtshoot kbhowto ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 97 Encyclopedia for Windows - Microsoft Encarta Encyclopedia 97 Deluxe for Windows ------------------------------------------------------------------------------- SUMMARY ======= If you have an Internet account and a web browser, Encarta 97 can automatically open your browser when you click one of its Online features. The Online features in Encarta include: Encarta Online, Connect, any of the Web Links such as Connect to This Site, Connect to Online Library, or Download Monthly Updates. Any time you select one of these options, Encarta attempts to open a Web browser. NOTE: If you have more than one Web browser installed, you may need to tell Encarta which browser you want to use. The following article discusses how Encarta finds your browser, how it decides which browser to open when you have more than one installed, and outlines solutions for various problems you may encounter. NOTE: An Internet account is not included with Encarta 97. The Online features require that you have a working Internet connection. MORE INFORMATION ================ How Encarta Finds Your Web Browser ---------------------------------- Encarta 97 can use two methods to activate your Internet Web browser: - With a Web browser designed for Windows 95/98 (32-bit), no special configuration is needed. Encarta uses the default Windows Web browser. If you have more than one Web browser installed, only the default browser starts. - You can manually select which Web browser Encarta uses. This is required if you're using Windows 3.1. In Windows 95/98, use this method only if you are using a 16-bit Web browser. NOTE: Using this method overrides the default browser selection. There are some Web browsers that are not separate programs, but rather components of other software. Encarta can't open these "internal" browsers. An example of an Internet provider that uses this type of browser is America Online's AOL for Windows. Manually Selecting a Web Browser -------------------------------- To manually select your Web browser in Encarta, use the following steps: 1. Start Encarta. 2. Click Encyclopedia Articles. 3. On the Options menu, click Settings. 4. Click Choose Web Browser 5. Enter the path to your Web browser program (or double-click the folders to locate it). For example, Netscape Navigator is usually in C:\Netscape\Netscape.exe, so you would type the following, and then press ENTER: c:\netscape\netscape.exe For Internet Explorer, the path to the executable file might be one of the following: - c:\Iexplore\Iexplore.exe - c:\Program Files\Microsoft Internet\Iexplore.exe - c:\Program Files\Internet Explorer\Iexplore.exe NOTE: If you do not know the location of your Web browser, contact the company that provided you with the browser. Additional Information for Windows 95 Users Only ------------------------------------------------ For use with Encarta, we recommend using a Web browser that can function as a Windows 95 "default" browser. These browsers, such as Microsoft Internet Explorer and Netscape Navigator 3.0 (32-bit), register themselves with Windows 95. This allow the Internet functions in Encarta to work automatically with your browser. Internet Explorer (IE) 3.0 is included on the Encarta 97 CD-ROM. If you prefer to use IE 3.0 rather than the browser provided by your Internet Service Provider (ISP), you can install it by running Msie30.exe from the Aamsstp\Ie\Win95 folder on the Encarta CD-ROM. After you have installed IE 3.0, when you use any of Encarta's Internet features, Internet Explorer will start. NOTE: If Internet Explorer fails to connect to the Web, you will need to configure IE to dial your Internet Service Provider (ISP). Contact your ISP for specific configuration instructions. Windows 95/98: Encarta Starts the Wrong Browser ----------------------------------------------- When you click any of the online options in Encarta, Encarta sends a request to open your default web browser in Windows. If the wrong Web browser opens, you have two options: - Set the desired 32-bit browser to be your Windows default. See the How To Check The Default Windows Web Browser Settings section below. -or- - Manually select the desired Web browser in Encarta. See the Manually Selecting a Web Browser section, above. How To Check The Default Windows Web Browser Settings ----------------------------------------------------- To see which Web browser is set as the default browser in Windows 95/98, do the following: 1. Click Start, and then click Run. 2. Type the following in the Open field, and then click OK: http://www.encarta.com Your browser that starts in your default Web browser. It doesn't matter if it can connect to the Internet. This test just shows the default Windows 95/98 Web browser. You may get an error message like following: Cannot find the file 'http://www.encarta.com' This error message means that no default Windows 95/98 Web browser is set. If you install (or reinstall) a 32-bit browser, it will automatically be set as your default browser. Remember that the newly installed browser may need specific configuring to dial your Internet Service Provider (ISP). If the default browser fails to connect to the Internet, contact your ISP for specific configuration instructions. Encarta Does Not Open Default Windows 95/98 Web Browser ------------------------------------------------------- If you want to use the default browser (as determined in the How To Check The Default Windows Web Browser Settings section), but Encarta does not start your browser when you try to use an Online feature, you need to disable Encarta's Choose Browser option. Encarta will then allow Windows to choose the browser. To reset the manual browser selection, do the following: 1. Start Encarta. 2. Click Encyclopedia Articles. 3. On the Options menu, click Settings 4. Click Reset. NOTE: This also resets the Choose Word Processor options and other options in the Settings area. How to Set 32-bit Browser as Windows Default -------------------------------------------- If you would like to use Internet Explorer or Netscape Navigator (32-bit) and it is not the default browser, just reinstall the browser. Reinstalling updates your default browser settings. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 97 multi media multimedia multi-media mmtitles kbmm yearbook updates ====================================================================== Keywords : kbtshoot kbhowto Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del Version : 1997 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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