DOCUMENT:Q164349 18-JUL-2001 [homemm] TITLE :Mac Multimedia: Upgraded Processors Not Recognized PRODUCT :Microsoft Home Multimedia Titles PROD/VER:MACINTOSH: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 96 Encyclopedia for Macintosh - Microsoft Encarta 97 Encyclopedia for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to run Setup for the programs listed at the top of this article, you receive the following error message: The software to be installed requires a 68030 CPU, which this computer does not have." CAUSE ===== This can occur for one of the following reasons: You do not have the minimum processor required to run the products at the top of the list. -or- You have upgraded your processor to meet the system requirements, but the program does not recognize the capabilities of your processor. RESOLUTION ========== If you do not have a computer that meets the minimum system requirements for the program you want to run, you should purchase a computer that both runs the Mac OS and meets the minimum system requirements for the desired product. If you have upgraded your computer with a processor that meets the system requirements, but the program does not acknowledge this upgrade, contact the vendor of the upgraded processor. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Encarta 97 Encyclopedia for the Macintosh. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ The "Installing Mac OS 7.6" Read Me document located on the System 7.6 installation compact disc states: "Computers upgraded to 68030 or 68040 with a processor upgrade card are not supported by Mac OS 7.6. This statement does not say that Mac OS 7.6 will not work on these machines, however compatibility and/or detection problems with computers that have these processor upgrade cards can occur. Encarta is susceptible to these same problems, even though you may be using a previous version of the Mac OS. Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm sonnet presto allegro quaddoubler daystar digital speedster '040 LC 040 68040 macmm ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEnCyc1996Mac kbEncartaEnCyc1997Mac Version : MACINTOSH: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.