DOCUMENT:Q164356 24-MAY-2001 [homemm] TITLE :Mac Encarta 97: Computer Does Not Wake Up From Sleep Mode PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1997 edition OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 97 Encyclopedia for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== If try to use the Sleep feature on a computer running Mac OS when Encarta is the active application, you may not be able to wake the computer back up without restarting it. WORKAROUND ========== To work around this problems, switch to the finder before you try to use to Sleep mode. STATUS ====== Microsoft has confirmed this to be a problem in Encarta 97 Encyclopedia. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ Not all computers that run the Mac OS support Sleep mode. If you do not have the option, Sleep, under the Special menu, your computer probably does not support the Sleep mode. Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm snooze black screen off macmm ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEnCyc1997Mac Version : :1997 edition ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.