DOCUMENT:Q164366 26-OCT-1999 [homemm] TITLE :Encarta 97 Err Msg: Required .dll File Msvcirt.dll is Missing PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbenv kberrmsg kburl kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 97 Encyclopedia for Windows - Microsoft Encarta Encyclopedia 97 Deluxe for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start Encarta Encyclopedia, you may receive the following error message: A required .dll file is missing: Msvcirt.dll CAUSE ===== This behavior can occur if the wrong version of the Msvcrt40.dll file is installed on your computer, or if the file is damaged. RESOLUTION ========== To resolve this issue, download and install the Windows Libraries Update. To do this: 1. Visit the following Microsoft Web site: http://www.microsoft.com/downloads/search.asp? 2. In the Search By area, click Keywords. 3. In the Keywords box, type "libraries update" (without the quotation marks). 4. In the Operating System box, click the appropriate operating system, and then click Find It. 5. Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update. The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal. For additional information about the Microsoft Libraries Update, please see the following article in the Microsoft Knowledge Base: Q197298 INFO: Microsoft Libraries Update: What, Where, Why MORE INFORMATION ================ Encarta Encyclopedia 97 does not use the Msvcirt.dll file, but it does use the Msvcrt40.dll file. Some versions of the Msvcrt40.dll file require the Msvcirt.dll file as a companion file. The following table lists the files installed by the Microsoft Library Files Update: Filename Version Description ----------------------------------------------------------------------- Msvcrt.dll 6.00.8337 Visual C++ run-time, no dependencies. Oleaut32.dll 2.30.4265 Part of the OLE-AUT fileset that compliments Microsoft Foundation Classes (MFC) and Visual Basic run-time. Olepro32.dll 5.00.4265 Part of OLE-AUT fileset that compliments MFC and Visual Basic run-time. Asycfilt.dll 2.30.4265 Part of OLE-AUT fileset that compliments MFC and Visual Basic run-time. Stdole2.tlb 2.30.4265 Part of OLE-AUT fileset that compliments MFC and Visual Basic run-time. Mfc42.dll 6.00.8267 Microsoft Foundation Class (MFC), dependent on Msvcrt.dll, ComCtl32.dll, and OLE-AUT files. Mfc42u.dll 6.00.8267 MFC Unicode only for the Windows NT Platform. Regsvr32.exe For registration purposes only. For Mfc42.dll and Oleaut32.dll. RegTlib.exe For .tlb registration for stdole2.tlb. Additional query words: 97 multi media multimedia multi-media mmtitles mm dofaq money w_money streets trip planner automap plus creative writer cw2 ====================================================================== Keywords : kbenv kberrmsg kburl kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.