DOCUMENT:Q171969 07-SEP-2001 [homemm] TITLE :Mac Bookshelf 98: Line Art Drawings May Not Print PRODUCT :Microsoft Home Multimedia Titles PROD/VER:MACINTOSH: OPER/SYS: KEYWORDS:kbmm kbprint kbprb ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 98 for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== When you print an article that contains a line art (black and white) drawing, the drawing may not print. Articles that contain drawings that may not print on certain printers include the following: - awl - glyph - baneberry - bargello STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Bookshelf 98 for Macintosh. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. RESOLUTION ========== To resolve this issue, obtain an updated printer driver from the printer manufacturer. WORKAROUND ========== To work around this issue, use these steps to copy the drawing to another program that can print images (such as Microsoft Word). 1. Open the article that contains the line art drawing you want to print. 2. Press and hold down the CTRL key, and then click and hold down the mouse button over the drawing. On the menu that appears, click Copy. 3. Switch to the program where you want to copy the drawing. 4. On the Edit menu, click Paste. You can now print the line art drawing from within this program. Additional query words: macmm multi media multimedia multi-media ====================================================================== Keywords : kbmm kbprint kbprb Technology : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1998Mac Version : MACINTOSH: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.