DOCUMENT:Q171975 25-JUL-2001 [homemm] TITLE :Mac Bookshelf 98: Err Msg: Cannot Open Articles or Books File PRODUCT :Microsoft Home Multimedia Titles PROD/VER:MACINTOSH: OPER/SYS: KEYWORDS:kberrmsg kbhw kbmm kbHardwarekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 98 for Macintosh ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to view an article in Bookshelf 98, you may notice a long pause as the CD-ROM drive makes strange noises, and you may receive one of the following error messages: - Cannot open articles file. - Cannot open books file. CAUSE ===== This behavior can occur if your CD-ROM drive has problems reading the Bookshelf CD-ROM. RESOLUTION ========== To resolve this issue, make sure your CD-ROM drive is able to access all of the files on the Bookshelf CD-ROM. To do this, follow these steps: 1. Examine the silver side of the Bookshelf CD. If you see any noticeable scratches, the compact disc may be damaged. If you think you have a damaged compact disc, you can exchange it. If your local retailer will not exchange the damaged CD-ROM, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online at: http://parts.microsoft.com If the new CD-ROM also has the same problem, your CD-ROM drive may not be able to access all of the files on the Bookshelf CD-ROM. 2. Clean the Bookshelf CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward; do not use a circular motion. 3. Verify that other CD-ROM programs function properly on your computer. Additional query words: macmm multi media multimedia multi-media ====================================================================== Keywords : kberrmsg kbhw kbmm kbHardware kbfaq Technology : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1998Mac Version : MACINTOSH: Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.