DOCUMENT:Q176837 07-APR-1999 [homemm] TITLE :Bookshelf 98: Computer Stops Responding When Searching Online PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kb3rdparty kbmm kbui kbimukbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 98 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you click any button on the Go Online tab in Microsoft Bookshelf 98, your computer may seem to stop responding (hang). CAUSE ===== This behavior can occur if Netscape Communicator 4.0 is your default Web browser. Netscape Communicator may not open in the foreground when the program starts. RESOLUTION ========== To resolve this issue, click Netscape Communicator on the taskbar to bring the Web browser window to the foreground. MORE INFORMATION ================ If Netscape Communicator does not appear on the taskbar, please see the following article in the Microsoft Knowledge Base: Q176831 Multimedia: Computer Stops Responding When Accessing Web Links The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 98 multi media multimedia multi-media mmtitles focus crash bomb freeze communicate kbimu ====================================================================== Keywords : kb3rdparty kbmm kbui kbimu kbfaq Technology : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.