DOCUMENT:Q176846 25-JUL-2001 [homemm] TITLE :Encarta Encyclopedia Does Not Recognize the Second CD-ROM PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbenv kbhw kbmm kbHardwarekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 97 Encyclopedia for Windows - Microsoft Encarta Encyclopedia 97 Deluxe for Windows - Microsoft Encarta 98 Encyclopedia for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== While you are using Microsoft Encarta Encyclopedia for Windows, Encarta Encyclopedia may prompt you to insert the second CD-ROM. When you insert the second CD-ROM and click OK, Encarta Encyclopedia may continue to prompt you to insert the second CD-ROM. CAUSE ===== This behavior can occur if you are using a real-mode CD-ROM driver. Many real-mode CD-ROM drivers are unable to automatically detect when you insert a different CD-ROM. RESOLUTION ========== To resolve this issue, contact your hardware manufacturer to inquire about obtaining a 32-bit (protected-mode) driver for your CD-ROM drive. Additional query words: 1997 98 multi media multimedia multi-media mmtitles kbimu mm ====================================================================== Keywords : kbenv kbhw kbmm kbHardware kbfaq Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc1998 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.