DOCUMENT:Q177278  12-AUG-1999  [homemm]
TITLE   :Bookshelf 98: Unable to Open 360 Degree Views
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Bookshelf 98 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to open a 360 Degree View in Microsoft Bookshelf 98 for
Windows, an empty white box may appear instead of the 360 Degree View, and you
may receive one or more of the following error messages:

 - This program has performed an illegal operation and will be shut down.

 - An operation could not be performed because a file handle could not be
   opened. Try closing existing applications and/or increasing the number of
   files available (see the "FILES" command in your DOS manual for more
   information).

 - The QuickTime for Windows installation has not been completed.

CAUSE
=====

This behavior can occur if there is not enough free space on your hard disk for
Apple QuickTime VR to start. Bookshelf 98 uses Apple QuickTime VR to display 360
Degree Views. If you have less than 20 megabytes (MB) of free space on your hard
disk, QuickTime VR may be unable to start.

RESOLUTION
==========

To resolve this issue, increase the amount of free space on your hard disk by
using one or more of the following methods:

Method 1
--------

Empty the Recycle Bin. To do so, right-click the Recycle Bin icon on the desktop,
and then click Empty Recycle Bin. When you are prompted to delete the files,
click Yes.

Method 2
--------

Back up and then remove data on the hard disk. For information about how to back
up files, click Start, and then click Help. On the Index tab, type "backing"
(without the quotation marks) and then double-click the "Backing up files"
topic.

Method 3
--------

Delete any unnecessary files from the hard disk. For information about how to
delete files, click Start, and then click Help. On the Index tab, type
"deleting" (without the quotation marks), and then double-click the "Deleting
files or folders" topic.

MORE INFORMATION
================

QuickTime is manufactured by Apple Computer Corporation, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: 98 multi media multimedia multi-media mmtitles

======================================================================
Keywords          :  
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.