DOCUMENT:Q178209  13-JUN-2001  [homemm]
TITLE   :Encarta 97 Err Msg: Math Co-Processor Not Found (Voxware)
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kb3rdparty kbenv kberrmsg kbmm

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
 - Microsoft Encarta 97 Encyclopedia for Windows 
 - the operating system: Microsoft Windows 95 
 - the operating system: Microsoft Windows 98 
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SYMPTOMS
========

When you start Microsoft Encarta 97 Encyclopedia for Windows, you may receive
the following error message:

   Math Co-Processor not found (Voxware).

When you click OK, the program closes and you are returned to Windows.

CAUSE
=====

This behavior can occur if the Rt32vox.vxd driver is installed on your computer.
The Rt32vox.vxd driver is installed or used by the following programs:

   Netscape Media Player
   Netscape Navigator for Windows 3.1
   Televox 0.3
   Trombone
   Voxware Netscape Plug-In

RESOLUTION
==========

To resolve this issue, disable the Rt32vox.vxd driver. To do so, use the
following steps:

1. Click Start, and then click Run.

2. In the Open box, type "system.ini" (without the quotation marks), and then
   click OK.

3. On the Search menu, click Find.

4. Type "[386enh]" (without the quotation marks), and then click Find Next.

5. When you locate the [386enh] section, scroll down to view the contents of the
   section and type a semicolon (;) at the beginning of the following line:

   device=rt32vox.vxd

6. On the File menu, click Save.

7. On the File menu, click Exit.

8. Restart the computer.

NOTE: Because the third-party programs listed above use the Rt32vox.vxd driver,
they may no longer function properly after you disable the driver. If a
third-party program no longer functions properly after you perform these steps,
contact the software manufacturer to inquire if an updated version of the driver
is available.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1997 multi media multimedia multi-media mmtitles

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Keywords          : kb3rdparty kbenv kberrmsg kbmm 
Technology        : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : WINDOWS:95

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ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.