DOCUMENT:Q178264  12-AUG-1999  [homemm]
TITLE   :Encarta: Stack Fault when Applying Filter in Media Gallery
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1997 98
OPER/SYS:
KEYWORDS:kberrmsg kbmm kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
 - Microsoft Encarta 97 Encyclopedia for Windows 
 - Microsoft Encarta 98 Encyclopedia for Windows 
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SYMPTOMS
========

When you attempt to apply a filter in the Media Gallery in Microsoft Encarta 97
Encyclopedia for Windows or Microsoft Encarta 98 Enyclopedia for Windows, you
may receive one of the following error messages:

 - Enc97 caused a stack fault in module Kernel32.dll.

 - Enc98 caused a stack fault in module Kernel32.dll.

If you are running Microsoft Windows 3.1 or Microsoft Windows for Workgroups
3.11, the computer may stop responding (hang).

CAUSE
=====

This behavior can occur if the Encarta CD-ROM is not in the CD-ROM drive when
you attempt to apply the filter in the Media Gallery.

RESOLUTION
==========

To resolve this issue, insert the Encarta CD-ROM into the CD-ROM drive, and then
restart Encarta.

To prevent this behavior from occurring, do not remove the Encarta CD-ROM from
the CD-ROM drive while you are using Encarta, unless Encarta prompts you to
insert the other Encarta CD-ROM.

MORE INFORMATION
================

Encarta 98 prompts you to insert the CD-ROM when you remove the Encarta CD-ROM
from the CD-ROM drive while you are using the program. If you click Cancel and
then attempt to apply a filter, you receive one of the error messages listed in
the "Symptoms" section earlier in this article.

Additional query words: 1997 98 multi media multimedia multi-media mmtitles crash freeze lock

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Keywords          : kberrmsg kbmm kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc1998
Version           : WINDOWS:1997 98
Issue type        : kbprb

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