DOCUMENT:Q179415 22-OCT-2000 [homemm] TITLE :Multimedia: Program Cannot Find or Recognize Update Files PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:; : OPER/SYS: KEYWORDS:kb3rdparty kberrmsg kbtool kbimukbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 1996-97 for Windows - Microsoft Encarta 96 Encyclopedia for Windows - Microsoft Encarta Encyclopedia 97 Deluxe for Windows - Microsoft Encarta 97 Encyclopedia for Windows - Microsoft Encarta 98 Encyclopedia for Windows - Microsoft Encarta Encyclopedia 99 - Microsoft Encarta Encyclopedia 2000 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows - Microsoft Encarta Encyclopedia Standard 2001 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to integrate an update file in any of the Microsoft programs listed above, the program may not find or recognize the update file if you use Netscape Navigator to download it from the Internet. When you double-click the update file, you may receive the following error message: is not a valid Win32 application where is the path that points to the update file. CAUSE ===== The programs listed above use the file's extension to identify it as an update file. When the file's extension is changed, the program that uses the update file cannot find it. If you download an update file from the Internet using Netscape Navigator 4.0, Navigator may change the file's extension to a program extension (.exe) when it saves the file to the hard disk. RESOLUTION ========== To resolve this behavior, use one of the following methods: Use the Internet Features in the Program to Download the Update File -------------------------------------------------------------------- Encarta 98 Encyclopedia can download update files directly from the Internet. To download an update file in Encarta 98 Encyclopedia, click Online Features, click Downloads, and then click Update Encarta. Preserve the File Extension of the Update File ---------------------------------------------- To preserve the file extension when you use Netscape Navigator 4.0 to download an update file, use the following steps: 1. Connect to the Updates Web page for your program. 2. Right-click the link to the update file you want to download, and then click Save Link As. 3. Navigate to the folder in which you want to save the file, and then click Save. NOTE: Make sure you save the update file in the correct location. Save update files for Bookshelf in any folder on the hard disk on which Bookshelf is installed. If Bookshelf and Windows are both installed on the same hard disk, we recommend you save the Bookshelf update files to the Windows desktop. Save update files for Encarta Encyclopedia in the appropriate folders. Encarta 96 Encyclopedia: C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Yearbook Encarta 97 Encyclopedia: C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Updates Encarta 98 Encyclopedia: C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update98 Encarta 99 Encyclopedia: C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update99 Encarta 2000 Encyclopedia: C:\Program Files\Microsoft Encarta\Encarta Encyclopedia 2000\Update 2000 Encarta 2001 Encyclopedia: C:\Program Files\Microsoft Encarta\Encarta Encyclopedia 2001\Update 2001 MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: multi multi-media media mm communicator ====================================================================== Keywords : kb3rdparty kberrmsg kbtool kbimu kbfaq Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf1996 kbBookShelf1997 kbEncartaEnCyc1996 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc2000 kbEncartaEnCyc1999 kbEncartaEnCyc1998 Version : WINDOWS:; : Issue type : kbhowto ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 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