DOCUMENT:Q179984 19-DEC-1999 [homemm] TITLE :Bookshelf 98 Err Msg: Install Aborted! Internal Error PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 98 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install Bookshelf 98, you may receive the following error message: Install Aborted! Internal Error CAUSE ===== This behavior can occur if the path specified for the TEMP environment variable in the Autoexec.bat file is invalid. RESOLUTION ========== To resolve this issue, disable the Set Temp statement in the Autoexec.bat file. To do so, use the following steps: 1. Click Start, and then click Run. 2. In the Open box, type "notepad c:\autoexec.bat" (without the quotation marks), and then click OK. 3. In the Autoexec.bat window, type "rem" (without the quotation marks) followed by a blank space at the beginning of any line that begins with "set temp=" (without quotation marks). 4. On the File menu, click Save. 5. On the File menu, click Exit. 6. Restart the computer. MORE INFORMATION ================ If you have a TEMP environment variable set in your Autoexec.bat file, Windows 95 preserves the setting for MS-DOS-based programs to use. If the TEMP environment variable is not set in the Autoexec.bat file, Windows 95 creates and maintains the following folder for its own use and the use of Windows-based programs :\\Temp where is the drive on which Windows 95 is installed and is the folder in which Windows 95 is installed. If you delete this folder, Windows 95 re-creates the folder the next time you start Windows 95. Additional query words: 98 multimedia mmtitles temporary tmp ====================================================================== Keywords : kbenv kberrmsg Technology : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.