DOCUMENT:Q183288 25-JUL-2001 [homemm] TITLE :Encarta DVD Reference Suite: Problems with Creative Labs DVD Kit PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kberrmsg kbhw kbimu kbHardwarekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 98 DVD-ROM Reference Suite for Windows - Microsoft Encarta 98 Encyclopedia for Windows - Microsoft Encarta Virtual Globe 1998 edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Encarta 98 DVD-ROM Reference Suite on a computer with the Creative Labs Encore DVD/MPEG2 kit installed, you may experience the following symptoms: - When you attempt to start Encarta Virtual Globe 98, you may receive the following error message: Please Insert the Virtual Globe CD into the drive and click OK. - When you use Encarta 98 Encyclopedia to view Virtual Tours, the hot spots in the Virtual Tours window are visible and functional, but the 360-degree views may be completely black. RESOLUTION ========== To resolve this issue, follow these steps: 1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK. 2. At the command prompt, type the following line, and then press ENTER: cd :\\system\iosubsys where is the hard disk on which Windows is installed, and is the folder in which Windows is installed. 3. At the command prompt, type the following line, and then press ENTER: ren dxr2udf.vxd dxr2udf.imu 4. At the command prompt, type "exit" (without the quotation marks), and then press ENTER. Additional query words: multi media multi-media mm dxr2 panorama evg ====================================================================== Keywords : kberrmsg kbhw kbimu kbHardware kbfaq Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbZNotKeyword4 kbEncartaEncycSearch kbEncartaEnCyc1998 kbEncartaReference98 kbEncartaVirtGlobe98 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.