DOCUMENT:Q192600  13-AUG-1999  [homemm]
TITLE   :Home Essentials 98 Continually Prompts for Encarta 98 CD-ROM
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Encarta 98 Encyclopedia for Windows 
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SYMPTOMS
========

When you attempt to gain access to Encarta 98 Encyclopedia content on a
Microsoft Home Essentials 98 CD-ROM, you may receive one of the following
messages:

   Insert Compact Disc
   Insert Encarta 98 Encyclopedia Disc 1

   Insert Compact Disc
   Insert Encarta 98 Encyclopedia Disc 2

When you insert the Home Essentials 98 Disc 1 or Disc 2 CD-ROM into the CD-ROM
drive, you receive the same message.

CAUSE
=====

This behavior can occur because the content for Encarta 98 Encyclopedia is
located on the Home Essentials 98 Disc 3 and Disc 4 CD-ROMs.

RESOLUTION
==========

To resolve this issue, insert the Home Essentials 98 Disc 3 CD-ROM when you are
prompted to insert the Encarta 98 Encyclopedia Disc 1 CD-ROM, and insert the
Home Essentials 98 Disc 4 CD-ROM when you are prompted to insert the Encarta 98
Encyclopedia Disc 2 CD-ROM.

MORE INFORMATION
================

The Microsoft Home Essentials 98 Disc 3 CD-ROM is also labeled Microsoft Encarta
98 (CD 1), and the Microsoft Home Essentials 98 Disc 4 CD-ROM is also labeled
Microsoft Encarta 98 (CD 2).

For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q160159 Win/Mac Encarta: What's the Second Disc For?

Additional query words: he98 multi multi-media media mm disk

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Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1998
Version           : WINDOWS:
Issue type        : kbprb

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