DOCUMENT:Q193350  12-AUG-1999  [homemm]
TITLE   :Virtual Globe Err Msg: Unable to Locate Favorites Folder...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1.0
OPER/SYS:
KEYWORDS:kberrmsg kbui kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Virtual Globe 99, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click the Favorites menu while you are running Encarta Virtual Globe
99, you may receive the following error message:

   Unable to locate Favorites Folder. Creating new one.

NOTE: If you are running Encarta Virtual Globe 99 on a Microsoft Windows NT-based
computer, you do not receive this error message.

CAUSE
=====

This behavior can occur if you delete the Encarta Virtual Globe Favorites folder
while you are running Encarta Virtual Globe.

RESOLUTION
==========

To resolve this issue, click OK. A new Favorites folder is created.

MORE INFORMATION
================

By default, Encarta Virtual Globe 99 stores any Favorites you add in the
following folder:

   Program Files\Microsoft Reference\Encarta Virtual Globe 99\Favorites

Additional query words: multi multi-media media mm world atlas evg

======================================================================
Keywords          : kberrmsg kbui kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaVirtGlobe99
Version           : WINDOWS:1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.