DOCUMENT:Q194162 06-AUG-2002 [homemm] TITLE :Encarta Virtual Globe 99: Error Message if You Remove CD-ROM PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Virtual Globe 99, version 1.0 - Microsoft Encarta Reference Suite 99 ------------------------------------------------------------------------------- SYMPTOMS ======== When you remove the Microsoft Encarta Virtual Globe 99 CD-ROM from your CD-ROM drive, you may receive the following error message on a Windows 95/98-based computer Error Reading CD-ROM in Drive drive: Please Insert CD-ROM with Serial Number xxxx-xxxx in drive drive: If the CD-ROM is still in the drive, it may require cleaning. Press ENTER for OK or ESC to Cancel: where drive is the letter of your CD-ROM drive. If you are running a Windows NT-based computer, you may receive either of the following error messages: - Microsoft Encarta Virtual Globe 99 contains two CDs. Please insert the 'Encarta Virtual Globe 99' disc into your CD-ROM drive to run the program. - Microsoft Encarta Virtual Globe 99 contains two CDs. Please insert the 'Installations and Flights' disc into your CD-ROM drive to run the program. CAUSE ===== This behavior can occur if you remove the Encarta Virtual Globe 99 CD-ROM from the CD-ROM drive when you are using the world map or the Virtual Flights feature. RESOLUTION ========== To resolve this issue, insert the correct CD-ROM into the CD-ROM drive, and then press ENTER. If you are using the world map or viewing articles, insert the Encarta Virtual Globe 99 CD-ROM or Disc 1 CD-ROM. If you are using the Virtual Flights feature, insert the Disc 2 (Installation and Resources) CD-ROM. Additional query words: multi multi-media media mm world atlas evg ====================================================================== Keywords : kbenv kberrmsg kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99 kbEncartaVirtGlobe99 Version : WINDOWS:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.