DOCUMENT:Q155682  03-APR-1999  [exchange]
TITLE   :XADM: Info Store Won't transfer Some X.400 Messages to Gateway
PRODUCT :Microsoft Exchange
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbusage

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The information in this article applies to:

 - Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When sending a message from an X.400 system to an SNADS user through the IMC
Connect-me Gateway, some messages are never delivered to the gateway's MTS-OUT
folder. The message arrives in the Connect-me queue of the message transfer
agent. However, Queueviewer does not show it there. If the
MSExchangeIS/Private/Transport logging level is set to maximum on the server's
Private Information Store, the following warning appears in the event log:

   Warning 1026 Source MSExchangeIS Private
   An error occurred with the following call stack:
   FStartTransferInError() 0000000bb8
   EcTferInMessage() 0000000bb8
   EcTraceInfoFromOMObj() 0000000bb8
   EcTraceEntryFromOMObj() 0000000bb8

CAUSE
=====

The error code 0000000bb8 (3000) is ecObjectInvalid. This return code is
generated if the store detects that the OM object for the external trace entry
is not correct.

When the message is broken into its ASN.1 nodes you can see in the
TraceInformationElement of the X.400 message that one field is not formed
correctly. For example the message may have gone through an MTA that stamped it
like this:

     302E     : Mtrce : TraceInformationElement
      6314     : Mgbid : GlobalDomainId
       6104     : Dctry : CountryName
        1302     : Dcacd : CountryNameISO3166Alpha2      ="us"
       620A     : Dadmd : AdministrationName
        1308     : Dadmp : AdminNamePrintable            ="infotest"
       1300     : Cptbl : PrintableString               =""
      3116     : Mdsif : DomainSuppliedInformation
       8011     : Marrt : ArrivalTime             ="960828152308+0000"
       8201     : Mrtng : RoutingAction              Relayed

The 1300 is the hexadecimal representation of the PrivateDomainIdentifier. The
length of this field is zero. The 1988 CCITT X.400 recommendations specify that
this field must have a length of at least one.

Some message transfer agents (MTAs) use an ASN.1 coding convention that states
that if the length is zero, the field is ignored.

RESOLUTION
==========

A new version of Store.exe is available from Microsoft. This version will
deliver this type of message to the Connect-me Gateway. For availability of this
fix, see below.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K


Additional query words: EDK Profs Third Party Gateway

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0

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