DOCUMENT:Q194791  06-AUG-2002  [homemm]
TITLE   :Err Msg: Could Not Open <Filename> Because It Is Already Open...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:; :
OPER/SYS:
KEYWORDS:kb3rdparty kberrmsg kbhw kbimu kbHardwarekbfaq

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The information in this article applies to:

 - Microsoft Bookshelf 99 
 - Microsoft Encarta Africana 
 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you attempt to start one of the programs listed at the beginning of this
article, you may receive one of the following error messages

   Could not open "<drive>:\books\DSWMEDIA\homescr\stylegd.dcr" because it
   is already open with write permission by another user.

   Could not open "<drive>:\encyc99\DSWMEDIA\hscreen\hsint.dcr" because it
   is already open with write permission by another user.

   Could not open "<drive>:\encyc99\mm\titleseq.dc" because it is already
   open with write permission by another user.

where <drive> is the drive letter of the CD-ROM drive that contains the
program CD-ROM.

If you click OK, the program starts, but the background is white, and the menus
are unavailable.

If you wait an additional 30 seconds after you receive the first error message,
you receive the following error message:

   An essential component is not operating properly and some features of the
   encyclopedia will not work. Click Help to lean how to correct the problem.
   Click OK to continue without fixing the problem. Click Cancel to exit the
   program.

If you click OK, you receive the first error message again. If you click Cancel,
you receive the following error message:

   This program has performed an illegal operation and will be shut down. If the
   problem persists, contact the program vendor.

If you click Details, you receive the following error message

   <Program> caused an invalid page fault in module Swdir.dll.

where <Program> is the executable file of the program you are attempting to
start.

CAUSE
=====

This behavior can occur if you are using one of the following CD-ROM drives:

 - Creative Labs CD3230E
 - Gold Star GCD-R 580B
 - Memorex 36X/AKU
 - Panasonic CR-581
 - Samsung SCR3230


RESOLUTION
==========

To resolve this issue, contact Microsoft Product Support Services at (425)
635-7172 to perform a few, brief tests that can determine if the problem is
caused by a defective CD-ROM.

MORE INFORMATION
================

For information about how to contact Creative Labs, please see the following
article in the Microsoft Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K


For more information about issues with the Panasonic CR-581 CD-ROM drive, please
see the following article in the Microsoft Knowledge Base:

   Q137310 Audio CD Not Recognized in IDE CD-ROM Drive


The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

NOTE: This problem does not occur in Microsoft Bookshelf 2000.

Additional query words: multi multi-media media mm gpf ipf

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Keywords          : kb3rdparty kberrmsg kbhw kbimu kbHardware kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf1999 kbEncartaEnCyc1999 kbEncartaAfricana300 kbEncartaReference99
Version           : WINDOWS:; :
Issue type        : kbprb

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PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
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POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.