DOCUMENT:Q195520  13-AUG-1999  [homemm]
TITLE   :Encarta 99: How to Turn Off Sounds and Visual Effects
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbdisplay kbenv kbsound kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta Reference Suite 99 
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SUMMARY
=======

If you are unable to start Encarta Encyclopedia 99, or if you experience
problems when you attempt to use the enhanced sound or display features in
Encarta 99, you may need to obtain updated drivers for your sound card or
display adapter.

MORE INFORMATION
================

Encarta 99 Disc 1 and the Encarta Reference Suite 99 Installation and Resources
CD-ROM contain a set of registry keys you can use to determine whether any
problems that occur when you use Encarta are related to outdated sound card or
display adapter drivers.

To use these registry keys to troubleshoot problems in Encarta 99, follow these
steps:

1. Insert the Encarta 99 Disc 1 or the Encarta Reference Suite Installation and
   Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key as
   you insert the CD-ROM to prevent Encarta 99 or Encarta Reference Suite Setup
   from starting automatically.

2. Double-click My Computer.

3. Right-click your CD-ROM drive icon, and then click Explore.

4. Double-click the Support folder.

5. Double-click the Regfiles folder.

6. Double-click the Eesndoff.reg file, and then click OK.

7. Start Encarta 99.

8. If the problems no longer occur, contact the manufacturer of your sound card
   to inquire about obtaining an updated sound driver for the sound card.

   If the problems continue to occur, continue to the next step.

9. Quit Encarta 99.

10. In Windows Explorer, double-click the Eesndon.reg file, and then click OK.

11. In Windows Explorer, double-click the Eevwoff.reg file, and then click OK.

12. Start Encarta 99.

13. If the problems no longer occur, contact the manufacturer of your display
   adapter to inquire about obtaining an updated video driver for the display
   adapter.

   If the problems continue to occur, continue to the next step.

14. Quit Encarta 99.

15. In Windows Explorer, double-click the Eesndoff.reg file, and then click OK.

16. Start Encarta 99.

17. If the problems no longer occur, contact the manufacturer of your sound card
   and the manufacturer of your display adapter to inquire about obtaining
   updated drivers for your sound card and your display adapter.

   If the problems continue to occur, they are most likely unrelated to your
   sound card or display adapter drivers.

To restore the startup sounds, the user interface sounds, and the enhanced
display options in Encarta 99, follow these steps:

1. Double-click My Computer.

2. Right-click your CD-ROM drive icon, and then click Explore.

3. Double-click the Support folder.

4. Double-click the Regfiles folder.

5. Double-click the Eesndon.reg file, and then click OK.

6. Double-click the Eevwon.reg file, and then click OK.


Additional query words: multi multi-media media mm tshoot

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Keywords          : kbdisplay kbenv kbsound kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbhowto

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