DOCUMENT:Q196917  13-JUN-2001  [homemm]
TITLE   :Err Msg: The Wininet.dll File Is Linked to Missing Export...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kberrmsg kbinterop kbimu

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The information in this article applies to:

 - Microsoft Encarta 98 Encyclopedia for Windows 
 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta Reference Suite 99 
 - the operating system: Microsoft Windows 95 
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SYMPTOMS
========

When you start Microsoft Encarta Encyclopedia, you may receive the following
error message:

   The Wininet.dll file is linked to missing export Shlwapi.dll.

CAUSE
=====

This behavior can occur if Microsoft Internet Explorer is not installed
correctly.

RESOLUTION
==========

To resolve this issue, follow these steps:

NOTE: Before you follow these steps, verify that you are able to reinstall
Internet Explorer, either from a CD-ROM or using an executable file that you
downloaded from the Internet. Note that Internet Explorer is not provided with
Encarta Encyclopedia Standard Edition.

IMPORTANT: Do not use this method on a computer running Microsoft Windows 98 or
later.

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Microsoft Encarta 98 Encyclopedia or
   Encarta Encyclopedia 99, and then click Add/Remove.

4. Follow the instructions on the screen to remove the program. If you are
   prompted to restart the computer, do so.

5. Restart the computer. When you see the "Starting Windows 95" message, press
   the F8 key, and then choose Safe Mode Command Prompt Only from the Startup
   menu.

6. At the command prompt, type each of the following commands, and then press
   ENTER after you type each command.

   NOTE: When you press ENTER after you type each of the following deltree
   commands, you should be prompted to confirm that you want to delete the
   folder. If this prompt is not displayed, you may have typed the deltree
   command incorrectly.

   cd\windows
   smartdrv
   deltree tempor~1
   deltree history
   cd system
   ren actxprxy.dll actxprxy.old
   ren cachevu.dll cachevu.old
   ren inetcfg.dll inetcfg.old
   ren inetcpl.cpl inetcpl.old
   ren mshtml.dll mshtml.old
   ren shdocvw.dll shdocvw.old
   ren shlwapi.dll shlwapi.old
   ren url.dll url.old
   ren urlmon.dll urlmon.old
   ren wininet.dll wininet.old
   ren wsock32n.dll wsock32n.old

7. Press CTRL+ALT+DELETE to restart the computer and start Microsoft Windows
   normally.

   NOTE: To restore Web browser functionality, you must reinstall Internet
   Explorer or another Web browser.

8. Reinstall Encarta Encyclopedia.


Additional query words: multi multi-media media mm enc98 enc99 msie

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Keywords          : kberrmsg kbinterop kbimu 
Technology        : kbOSWin95 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaEnCyc1998 kbEncartaReference99
Version           : WINDOWS:95
Issue type        : kbprb

=============================================================================

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