DOCUMENT:Q197409 06-AUG-2002 [homemm] TITLE :Encarta: How to Recover Integrated Yearbook Update Files PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 98 Encyclopedia for Windows - Microsoft Encarta 98 DVD-ROM Reference Suite for Windows - Microsoft Encarta Encyclopedia 99 - Microsoft Encarta Encyclopedia Deluxe 99 - Microsoft Encarta Reference Suite 99 ------------------------------------------------------------------------------- SYMPTOMS ======== When you remove and reinstall Encarta 98 Encyclopedia or Encarta Encyclopedia 99, you may not see all of the yearbook update files that you downloaded before you removed the program. You may also receive one of the following error messages: Encarta Encyclopedia 99: A file is missing and you may have lost some monthly updates. Encarta now only knows about the first July Yearbook update Encarta 98 Encyclopedia: A file is missing and you may have lost some monthly updates. Encarta now only knows about the first July Yearbook update included with your CD. NOTE: When you remove Encarta 98, the program prompts you to remove or keep the yearbook files. If you choose to keep the files, they remain on your hard disk. When you remove Encarta 99, the program leaves the yearbook files on your hard disk by default. CAUSE ===== This behavior can occur because Encarta Encyclopedia is unable to integrate yearbook update files that have already been integrated. RESOLUTION ========== To resolve this issue, follow these steps: 1. Verify that your integrated yearbook update (.ybk) files are located in the Encarta updates folder on your hard disk. By default, Encarta Encyclopedia 99 stores the .ybk files in the following folder: C:\Program Files\Microsoft Reference\Encarta Encyclopedia 99\Update99 By default, Encarta 98 Encyclopedia stores the .ybk files in the following folder: C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update98 For information about copying files in Microsoft Windows, please see your Windows printed documentation or online Help file. 2. Download a new yearbook update file for your version of Encarta Encyclopedia from the following MSN Web site: http://encarta.msn.com/downloads When you are prompted to open the file or save the file to disk, save the yearbook update file in the appropriate folder on your hard disk for your version of Encarta Encyclopedia: Encarta Encyclopedia 99: C:\Program Files\Microsoft Reference\Encarta Encyclopedia 99\Update99 Encarta 98 Encyclopedia: C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update98 3. Click Start, point to Find, and then click Files Or Folders. 4. If you are using Encarta 99, type "ybbst99a.dat" (without the quotation marks) in the Named box, and then click Find Now. If you are using Encarta 99, type "ybbst98a.dat" (without the quotation marks) in the Named box, and then click Find Now. 5. In the list of found files, right-click the Ybbst99a.dat or Ybbst98a.dat file, and then click Delete. 6. Close the Find: Files Named window. 7. Start Encarta Encyclopedia. 8. If you are using Encarta Encyclopedia 99, click Tools, and then click Downloads. If you are using Encarta 98 Encyclopedia, click Online Features, click Yearbook, then click Downloads. 9. Click Troubleshoot, and then click Integrate. MORE INFORMATION ================ When Encarta 98 Encyclopedia searches for files to integrate, it scans the hard disk for files that are not integrated. Because the integration process changes the contents and structure of the file as well as the file name extension, you cannot make Encarta integrate a file that is already integrated by changing the file name extension from .ybk to .eyb. Additional query words: multi multi-media media mm integrating kbimu ====================================================================== Keywords : kberrmsg Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch _IKkbZNotKeyword4 kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaEnCyc1999Del kbEncartaEnCyc1998 kbEncartaReference98 kbEncartaReference99 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.