DOCUMENT:Q197412  12-AUG-1999  [homemm]
TITLE   :Err Msg: An Unknown Error Has Occurred While Initializing...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
 - Microsoft Encarta 97 Encyclopedia for Windows 
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SYMPTOMS
========

When you attempt to start Microsoft Encarta 97 Encyclopedia after you upgrade
Microsoft Windows for Workgroups 3.11 to Microsoft Windows 95/98, you may
receive the following error message:

   An unknown error has occurred while initializing Encarta Encyclopedia Please
   restart Windows and try again. If you still have a problem, run Setup again
   from the CD-ROM.

CAUSE
=====

This behavior can occur because Encarta 97 Encyclopedia Setup installs different
versions of Encarta Encyclopedia depending upon the operating system installed
in your computer.

RESOLUTION
==========

To resolve this issue, reinstall Encarta 97 Encyclopedia. To do this, follow
these steps:

1. Insert the Encarta 97 Encyclopedia CD 1 CD-ROM into your CD-ROM drive.

   NOTE: If you have the Standard edition of Encarta 97 Encyclopedia, there is
   only one Encarta CD-ROM.

   If Encarta 97 Encylopedia Setup does not start automatically, follow these
   steps:

   a. Click Start, and then click Run.

   b. In the Open box, type the following line, and then click OK

         <drive>:\setup.exe

      where <drive> is the drive letter of your CD-ROM drive.

2. Follow the instructions on the screen to reinstall Encarta 97 Encyclopedia.

MORE INFORMATION
================

Windows for Workgroups 3.11, a 16-bit operating system, requires a different
version of Encarta than Windows 95/98, a 32-bit operating system.

Additional query words: multi multi-media media mm win95x win98x

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Keywords          : kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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