DOCUMENT:Q197771 07-DEC-2001 [homemm] TITLE :Bookshelf 99: Right-Click Define Feature Starts Bookshelf Basics PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbenv kbinterop kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 99 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Microsoft Bookshelf 99, the Define feature of Microsoft Word 97 may continue to start Microsoft Bookshelf Basics. CAUSE ===== This behavior can occur because the Bookshelf 99 installation program does not overwrite the registry key installed by Bookshelf Basics. RESOLUTION ========== To resolve this issue, use the Microsoft Office 97 CD-ROM to remove Bookshelf Basics, and then remove and reinstall Bookshelf 99. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Bookshelf 99. Additional query words: multi multi-media media mm bs99 ====================================================================== Keywords : kbenv kbinterop kbsetup kbimu Technology : kbHomeMMsearch kbBookshelfSearch kbBookShelf1999 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.