DOCUMENT:Q198165  19-DEC-1999  [homemm]
TITLE   :Virtual Globe 99 Err Msg: Unable to Load the Resource.dll
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Encarta Virtual Globe 99, version 1.0 
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SYMPTOMS
========

When you click Organize Favorites on the Favorites menu in Encarta Virtual Globe
99 and then right-click a shortcut in the Favorites folder, a preview of the
Favorite may be displayed as a black square, and you may receive the following
error message:

   Unable to load the resource.dll.

If you right-click the shortcut again, you do not receive the error message.

CAUSE
=====

This behavior can occur if you attempt to display a preview of a shortcut to an
Encarta Virtual Globe 99 map.

RESOLUTION
==========

To resolve this issue, disable the View As Web Page feature in the Encarta
Virtual Globe 99 Favorites folder. To do this, follow these steps:

1. On the Favorites menu in Encarta Virtual Globe 99, click Organize Favorites.

2. When the Favorites window opens, click the As Web Page command on the View
   menu to remove the check mark from beside the command.

3. Close the Favorites window.

MORE INFORMATION
================

In Encarta Virtual Globe 99, you can add shortcuts to articles, images, maps,
and other content to the Favorites menu. Microsoft Windows Explorer can display
previews of shortcuts to Encarta Virtual Globe 99 articles and images in the
Favorites folder, but it cannot display a preview of a shortcut to an Encarta
Virtual Globe 99 map.

If you double-click a shortcut in the Encarta Virtual Globe 99 Favorites folder,
Encarta Virtual Globe starts automatically.

Additional query words: multi multi-media media mm msworld atlas evg

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Keywords          : kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaVirtGlobe99
Version           : WINDOWS:1.0
Issue type        : kbprb

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