DOCUMENT:Q200533  26-JAN-1999  [homemm]
TITLE   :Enc99 Err Msg: Director Player 6.0: This program requires...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbimukbbuglist

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Encyclopedia 99 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to use the InterActivities feature in Microsoft Encarta
Encyclopedia 99, you may receive the following error message:

   Director Player 6.0: This program requires at least 3 MB of free virtual
   memory to run.

When you click OK, you receive the following error message:

   IE32DSW: Unable to load all components. Please try re-installing.

Note: If you reinstall the program, the issue continues to occur.

CAUSE
=====

This behavior can occur if you do not have enough available virtual memory in
your computer.

RESOLUTION
==========

To resolve this issue, use one of the following methods.

Increase the Amount of Available Hard Disk Space
------------------------------------------------

To increase the amount of hard disk space available for virtual memory, follow
these steps:

Note: For best performance, Microsoft recommends that you have at least 50
megabytes (MB) of hard disk space available for virtual memory.

1. On the desktop, right-click Recycle Bin, click Empty Recycle Bin, and then
   click Yes.

2. Back up and then remove any files on the hard disk that you do not use
   frequently. For information about how to back up your files, click Start, and
   then click Help. On the Index tab, type "backing" (without the quotation
   marks), and then double-click the "Backing up files" or "Backing up files,
   folders" topic.

3. Delete any unnecessary files on the hard disk. For information about how to
   delete files, click Start, and then click Help. On the Index tab, type
   "deleting" (without the quotation marks), and then double-click the "Deleting
   files or folders" or "Deleting files, folders" topic.

Change Your Virtual Memory Settings
-----------------------------------

To change your virtual memory settings to increase hard disk space available for
virtual memory, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Virtual Memory.

4. Click "Let me specify my own virtual memory settings".

5. Click to clear the Disable Virtual Memory (Not Recommended) check box if it
   is selected.

6. In the Hard Disk box, click the hard disk that contains the greatest amount
   of hard disk space available for virtual memory.

   Note: For best performance, Microsoft recommends that you have at least 50 MB
   of hard disk space available for virtual memory.

7. Click OK.

8. Click Yes, and then click OK.

9. When you are prompted to restart the computer, click Yes.

MORE INFORMATION
================

For additional information about how Microsoft Windows manages virtual memory,
please see the following article in the Microsoft Knowledge Base:

   Q128327 How Windows 95/98 Manages Virtual Memory

Additional query words: multi media multi-media mmtitles mm swapfile swap file

======================================================================
Keywords          : kbenv kberrmsg kbimu kbbuglist
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999
Version           : WINDOWS:
Hardware          : x86
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.