DOCUMENT:Q214600  31-JUL-1999  [homemm]
TITLE   :Encarta Ref Suite 99 Err Msg: Please Insert the Disk Labeled...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbsetup kbimu

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The information in this article applies to:

 - Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

The following error message may appear when you try to run one or more of the
installation programs listed below.

   Please insert the disk labeled <diskname>.

   The disk labeled '<diskname>' is now required. The disk is provided by
   your computer manufacturer. Click OK to continue.

When you click OK, you receive the following error message:

   The file '<filename>' on the <diskname> disk cannot be found.
   Insert <diskname> in the selected drive, and click OK.

Where <diskname> and <filename> are one of the value pairs listed in
the following table:

   <diskname>                            <filename>
   --------------------------------------------------

   DLL Installations                     Axdist.exe
   DCOM95 for Windows 95                 Dcom95.exe
   Microsoft Speech Recognition Engine   mscsrgpc.exe
   Microsoft Text-to-Speech Engine       msttsf16.exe
   Mtstool                               Mtstool.exe
   Refshoot                              Reftst99.exe
   Microsoft Speech API 4.0              Spchapi.exe
   Setup                                 Speu.exe
   Shockwave Files                       Sw61inst.exe

CAUSE
=====

This behavior can occur if the Internet Express (IExpress) installation files on
your computer are missing or damaged.

RESOLUTION
==========

To resolve this issue, manually extract the files from the installation program
to a new folder, and then run the installation script in that folder. To do
this, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type the name of the installation program that causes the
   problem, and then click Find Now.

   NOTE: You may need to search for the file on the program CD-ROM.

3. In the list of found files, right-click and drag the installation program to
   the desktop, and then click Create Shortcut.

4. On the desktop, right-click the shortcut to the installation program, and
   then click Properties.

5. On the Shortcut tab, click the Target box, press the END key, press the
   SPACEBAR, type "/c" (without the quotation marks), and then click OK.

6. On the desktop, double-click the shortcut to the installation program.

7. If you are prompted to agree to an End User License Agreement, click I Agree.

8. In the "Please type the location where you want to place the extracted files"
   box, type "c:\junk" (without the quotation marks), and then click OK.

9. Click Start, and then click Run.

10. In the Open box, type "c:\junk" (without the quotation marks), and then
   click OK.

11. Right-click the <filename>.inf file, and then click Install, where
   <filename> is the name of the installation program that causes the
   problem.

12. Follow the instructions on the screen to install the program.


Additional query words: kbimu multi multi-media media mm

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Keywords          : kbenv kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

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