DOCUMENT:Q233447 06-AUG-2002 [homemm] TITLE :MSBP: "Please Insert CD-ROM" Error Message When You Eject CD-ROM PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbenv kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Business Planner ------------------------------------------------------------------------------- SYMPTOMS ======== If you eject the Microsoft Office 2000 Disc 2 CD-ROM while Microsoft Business Planner is running, the following error message may appear on a blue screen Please insert CD-ROM O9PRMCD02 With Serial Number <####-####> in Drive : If the CD-ROM is still in the drive, it may require cleaning. Press ENTER for OK or ESC to Cancel: OK where <####-####> is the serial number of the Microsoft Office 2000 Disc 2 CD-ROM and is the drive letter of your CD-ROM drive. If you press ENTER, this error message reappears on the screen. If you press ESC, you receive the following error message: Unable to find Business Planner. Please insert Microsoft Office 2000 Disc 2 in the CD-ROM drive or check with your system administrator to ensure that the network path to Business Planner is valid. If you click OK or Exit, you receive the following error message: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you receive one of the following error messages: Msbp caused an exception c0000006H in module Msbp.exe. Msbp caused an invalid page fault in module Krnl386.exe. CAUSE ===== This behavior can occur if you configure Business Planner to run from the Office 2000 Disc 2 CD-ROM. RESOLUTION ========== To prevent this issue from occurring, use one of the following methods: - Configure Business Planner to run from your hard disk. - Do not eject the Office 2000 Disc 2 CD-ROM while Business Planner is running. Additional query words: msbp crash hang compact disc ====================================================================== Keywords : kbenv kberrmsg kbimu Technology : kbHomeMMsearch kbBusPlanner Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.