DOCUMENT:Q237262  25-JUL-2001  [homemm]
TITLE   :Encarta 2000: Introductory Audio Is Broken Up or Choppy
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbhw kbsound kbui kbimu kbHardware

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you start Microsoft Encarta Encyclopedia 2000, the introductory audio that
is played when the home screen is displayed may be broken up or choppy.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

 - A CD-ROM changer is installed in your computer.

 - Both Encarta Encyclopedia 2000 compact discs are inserted in the CD-ROM
   changer at the same time.

RESOLUTION
==========

To work around this issue, use either of the following methods:

Insert Only One Encarta Encyclopedia Compact Disc
-------------------------------------------------

Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer
at any one time. When you are prompted to insert the other Encarta Encyclopedia
CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the
CD-ROM changer before you insert the other disc.

Disable the Display of the Home Screen
--------------------------------------

Disable the display of the home screen when you start Encarta Encyclopedia 2000.
To do this:

1. Start Encarta Encyclopedia 2000.

2. Click Options, and then click Settings.

3. Click to clear the "Display home screen when I start Encarta Encyclopedia"
   check box.

4. Quit and then restart Encarta Encyclopedia 2000.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k intro sound skips

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Keywords          : kbhw kbsound kbui kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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