DOCUMENT:Q237264 25-JUL-2001 [homemm] TITLE :Encarta Encyclopedia 2000: Setup Stops Responding PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kbhw kbsetup kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install Microsoft Encarta Encyclopedia 2000, Setup may stop responding (hang). CAUSE ===== This behavior can occur if the following conditions are true: - Your computer is using real mode (16-bit) drivers to access your CD-ROM drive, or the CD-ROM drive is operating in MS-DOS Compatibility mode. - You attempt to install the Microsoft Text-to-Speech Engine or the Microsoft Speech Recognition Engine components during Setup. RESOLUTION ========== To prevent this issue from occurring, use the following methods in the order in which they are presented. - Contact your hardware manufacturer to inquire about how to obtain a protected mode (32-bit) driver for your CD-ROM drive. For information about how to contact your hardware manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z - Do not install the Microsoft Text-to-Speech Engine or the Microsoft Speech Recognition Engine during Setup. Additional query words: multi multi-media media mm ee2k installs voice control hangs tts ====================================================================== Keywords : kbhw kbsetup kbimu kbHardware Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 Version : : Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.