DOCUMENT:Q237506  25-JUN-2000  [homemm]
TITLE   :Encarta 2000: Previous Version of Research Organizer Starts
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbtool kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

If you attempt to open a Sample Project included with Microsoft Encarta Research
Organizer 2000 from Windows Explorer, you may experience one or more of the
following symptoms:

 - A previous version of Encarta Research Organizer may start and open the
   Sample Project.

 - You may receive the following error message:

   You need a new version of Research Organizer to open this file.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - You install Encarta Research Organizer 2000 without removing a previous
   version of Encarta Research Organizer.

 - The most recent instance of Encarta Research Organizer you started is the
   previous version of Encarta Research Organizer that is still installed on
   your computer.

 - You attempt to open the Sample Project from Windows Explorer.

RESOLUTION
==========

To resolve this issue:

1. Start Encarta Research Organizer 2000.

2. Under Get Started, click View Sample Projects.

3. Click a sample project, and then click Open.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

MORE INFORMATION
================

To prevent this issue from occurring, remove any previous versions of Encarta
Research Organizer installed on your computer after you install Encarta
Encyclopedia 2000.

Additional query words: multi multi-media media mm ero2k ee2k

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Keywords          : kberrmsg kbtool kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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