DOCUMENT:Q237516  07-SEP-2001  [homemm]
TITLE   :Encarta Encyclopedia 2000: Printed Maps Appear Completely Black
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kb3rdparty kbprint kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you attempt to print a map from Microsoft Encarta Encyclopedia 2000, the
printed map may appear completely black.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - Encarta Encyclopedia 2000 is installed on a Compaq Prolinea 575 computer.

 - You are using one of the following printers when you attempt to print the
   map:

    - Hewlett-Packard LaserJet 4Si
    - Hewlett-Packard LaserJet 5Si

RESOLUTION
==========

To resolve this issue, use the Hewlett-Packard LaserJet 4Si/4SiMX PS printer
driver to print from Encarta Encyclopedia 2000. To do this:

1. Click Start, point to Settings, and then click Printers.

2. Double-click Add Printer, and then click Next.

3. Click "Local printer," and then click Next.

4. In the Manufacturers box, click HP.

5. In the Printers box, click HP LaserJet 4Si/4SiMX PS, and then click Next.

6. In the "Available ports" box, click the port your printer is connected to,
   and then click Next.

7. Under "Do you want your Windows-based programs to use this printer as the
   default printer," click No, and then click Next.

8. When you are prompted to print a test page, click "Yes (recommended)," and
   then click Finish.

9. When the test page is finished printing, click Yes.

10. Close the Printers window.

11. Use the HP LaserJet 4Si/4SiMX PS printer driver to print from Encarta
   Encyclopedia 2000. To do this:

   a. On the Options menu, click Print, and then click Print Setup.

   b. In the Name box, click HP LaserJet 4Si/4SiMX PS, and then click OK.

   c. Click OK, and then click Print.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm ee2k prints maps dark

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Keywords          : kb3rdparty kbprint kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbprb

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