DOCUMENT:Q237517  25-JUN-2000  [homemm]
TITLE   :Err Msg: Enc2000 Caused a Stack Fault in Module Kernel32.dll
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

If you restart your computer in MS-DOS mode while you are running Microsoft
Encarta Encyclopedia 2000, you may receive the following error message:

   The program has performed an illegal operation and will be shut down.

   If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

   Enc2000 caused a stack fault in module Kernel32.dll.

RESOLUTION
==========

To resolve this issue, restart the computer. If you continue to receive the
error message, remove and reinstall Encarta Encyclopedia 2000:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. In the the list of installed programs, click Microsoft Encarta Encyclopedia
   2000, and then click Add/Remove.

4. When you are prompted to confirm the removal of Encarta Encyclopedia 2000,
   click Yes.

5. Reinstall Encarta Encyclopedia.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

MORE INFORMATION
================

This issue does not occur on Microsoft Windows NT-based computers.

Additional query words: multi multi-media media mm ee2k

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Keywords          : kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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