DOCUMENT:Q237519 25-JUL-2001 [homemm] TITLE :Encarta 2000: Prompted to Insert CD-ROM When Using CD Changer PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbhw kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== If you start Microsoft Encarta Encyclopedia 2000 Deluxe Edition with both compact discs inserted in a CD-ROM changer and then attempt to remove one of the compact discs, you may be prompted to insert a compact disc. When you insert the compact disc in the CD-ROM changer, the screen on your computer may turn white and remain white for a long time before it is redrawn. NOTE: This prompt is often preceded by a blue screen. In addition, you may be prompted to insert the compact disc that remains in the CD-ROM changer. CAUSE ===== This behavior can occur if you remove the compact disc from the drive in the CD-ROM changer that is not in use. RESOLUTION ========== To prevent this issue from occurring, use one of the following methods: - If you start Encarta Encyclopedia 2000 Deluxe Edition with both compact discs inserted in the CD-ROM changer, do not remove either of the compact discs until you quit the program. - If you start Encarta Encyclopedia 2000 Deluxe Edition with only one compact disc inserted in the CD-ROM changer, use this drive exclusively while you run the program. If you are prompted to insert the other Encarta disc, eject the inserted compact disc and replace it with the disc you are prompted to insert. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia 2000. Additional query words: multi multi-media media mm ee2k swaps ====================================================================== Keywords : kberrmsg kbhw kbimu kbHardware Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 Version : : Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.