DOCUMENT:Q237523  06-AUG-2002  [homemm]
TITLE   :Bookshelf 99 Removed When Removing Encarta Reference Suite 2000
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbsetup kbimu

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The information in this article applies to:

 - Microsoft Bookshelf 99 
 - Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

When you remove Microsoft Encarta Reference Suite 2000 from your computer,
Microsoft Bookshelf 99 is unexpectedly removed as well.

NOTE: Bookshelf 99 is not removed when you only remove Microsoft Encarta World
English Dictionary 2000.

RESOLUTION
==========

To work around this issue, reinstall Bookshelf 99:

1. Insert the Microsoft Encarta Reference Suite 99 Installation and Resources
   CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key
   as you insert the CD-ROM to prevent Setup from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line, and then click OK

   <drive>/Bshelf/Setup.exe

   where <drive> is the drive letter of the CD-ROM or DVD-ROM drive.

4. Follow the instructions on the screen to reinstall Bookshelf 99.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: multi multi-media media mm ers2k uninstall bs99

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Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbBookShelf1999 kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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