DOCUMENT:Q237525  06-AUG-2002  [homemm]
TITLE   :Reference Suite 2000: Some Features Unavailable on Dual Boot
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbenv kbinterop kbsetup kbimu

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The information in this article applies to:

 - Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

When you start Microsoft Encarta Reference Suite 2000, essential features such
as the Pinpointer may be unavailable.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - Your computer is configured to dual-boot.

 - You installed Encarta 2000 on each operating system.

RESOLUTION
==========

To prevent this issue from occurring, follow these steps:

1. Install Encarta Reference Suite 2000 on either operating system.

2. Restart your computer and choose the the operating system where Encarta is
   not installed.

3. Rename the common files for Encarta Reference Suite 2000. To do this, use the
   appropriate method:

Microsoft Windows 98 or Microsoft Windows 95
--------------------------------------------

   a. Click Start, point to Programs, and then click Windows Explorer.

   b. Double-click <drive> where <drive> is the drive letter of the
      hard disk on which the first version of Windows is installed.

   c. In the right-pane, double-click Program Files.

   d. Double-click Common Files.

   e. Double-click Microsoft Shared.

   f. Right-click Reference Titles.

   g. Click Rename, and then type "Reference Titles 1" (without the quotation
      marks) in the folder name box.

   h. Quit Windows Explorer.

Microsoft Windows NT 4.0
------------------------

   a. Click Start, point to Programs, and then click NT Explorer.

   b. Double-click <drive> where <drive> is the drive letter of the
      hard disk on which the first version of Windows is installed.

   c. In the right-pane, double-click Program Files.

   d. Double-click Common Files.

   e. Double-click Microsoft Shared.

   f. Right-click Reference Titles.

   g. Click Rename, and then type "Reference Titles 1" (without the quotation
      marks) in the folder name box.

   h. Quit NT Explorer.

4. Install the second version of Encarta Reference Suite 2000.

STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Reference Suite
2000.

Additional query words: multi multi-media media mm ers2k

======================================================================
Keywords          : kbenv kbinterop kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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