DOCUMENT:Q238045  25-JUN-2000  [homemm]
TITLE   :Encarta Reference Suite 2000: Setup Stops Responding
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kb3rdparty kbsetup kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Reference Suite 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install Microsoft Encarta Reference Suite 2000, Setup may
stop responding (hang).

CAUSE
=====

This behavior can occur if McAfee Nuts & Bolts 98 is installed on your
computer.

RESOLUTION
==========

To work around this issue, remove McAfee Nuts & Bolts 98, install Encarta
Reference Suite 2000, and then reinstall McAfee Nuts & Bolts 98. To do
this:

1. Press CTRL+ALT+DELETE to open the Close Program dialog box.

2. Click Setup.exe, and then click End Task.

   If you receive a message stating that the program is busy or not responding,
   click End Task again.

   NOTE: If the program does not quit, press the restart button on the front of
   your computer.

3. Click Start, point to Settings, and then click Control Panel.

4. Double-click Add/Remove Programs.

5. In the list of installed programs, click McAfee Nuts & Bolts 98, and then
   click Add/Remove.

6. Click OK, and then click OK again.

7. Close Control Panel.

8. Insert the Encarta Reference Suite 2000 Installation and Resources Disc
   CD-ROM into the CD-ROM or DVD-ROM drive.

9. Follow the instructions on the screen to install Encarta Reference Suite
   2000.

10. Reinstall McAfee Nuts & Bolts 98.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm ers2k hang freeze lock

======================================================================
Keywords          : kb3rdparty kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbprb
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.