DOCUMENT:Q238051  25-JUN-2000  [homemm]
TITLE   :Encarta 2000: Setup Quits When You Remove Previous Version
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbsetup kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

If you remove Microsoft Encarta Encyclopedia 99 during the installation of
Microsoft Encarta Encyclopedia 2000, Setup may quit unexpectedly before Encarta
Encyclopedia 2000 is installed.

RESOLUTION
==========

To work around this issue, restart Setup after it quits unexpectedly and install
Encarta Encyclopedia 2000.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k removes uninstalls installs

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Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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