DOCUMENT:Q238052 27-OCT-2000 [homemm] TITLE :Encarta 2000: Empty Window Opens When Starting Lesson Collection PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kbenv kbinterop kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia 2000 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows - Microsoft Encarta Encyclopedia Standard 2001 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you click Encarta Lesson Collection on the Features menu in Microsoft Encarta Reference Suite 2000, Microsoft Internet Explorer starts and opens an empty window. CAUSE ===== This behavior can occur if the following conditions are true: - The original version of Microsoft Windows 95 (version 4.00.950) is installed on your computer. - Microsoft Internet Explorer version 3.02 or earlier is installed on your computer. RESOLUTION ========== To resolve this issue, download and install the latest version of Internet Explorer from the following Microsoft Web site: http://www.microsoft.com/windows/ie/download/default.htm STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia 2000. Additional query words: multi multi-media media mm ee2k win95x msie ====================================================================== Keywords : kbenv kbinterop kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 Version : : Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.