DOCUMENT:Q238059 06-AUG-2002 [homemm] TITLE :Encarta Dictionary Err Msg: Cannot Find the File... PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS:; : OPER/SYS: KEYWORDS:kberrmsg kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta World English Dictionary - Microsoft Encarta World English Dictionary 2001 ------------------------------------------------------------------------------- SYMPTOMS ======== When you insert the Dictionary Disc CD-ROM into your CD-ROM drive to install Microsoft Encarta World English Dictionary 2000, you may receive the following error message: Cannot find the file 'C: PROGRA~1\Microsoft Encarta\Encarta World English Dictionary\ewed.exe' (or one of its components). Make sure the path and filename are correct and that all required libraries are available. When you click OK, you receive the following error message: Could not execute the external program C:PROGRA~1\Microsoft Encarta\Encarta World English Dictionary\Ewed.exe. When you click OK, you are returned to the desktop. CAUSE ===== This behavior can occur if the following conditions are true: - You restart your computer and insert the Dictionary Disc CD-ROM into the CD-ROM drive before the Microsoft Windows startup sequence is finished. - The Sfcr10.dll file is missing or damaged. RESOLUTION ========== To work around this issue, run Encarta World English Dictionary 2000 Setup directly from the Dictonary Disc CD-ROM: 1. Insert the Dictionary Disc CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Setup from starting automatically. 2. Click Start, and then click Run. 3. In the Open box, type the following line, and then click OK ":/setup.exe" (without the quotation marks) where is the drive letter of the CD-ROM drive. 4. Follow the instructions on the screen to install Encarta World English Dictionary 2000. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft Encarta World English Dictionary 2000. Additional query words: multi multi-media media mm ewed installs runtime ====================================================================== Keywords : kberrmsg kbsetup kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldEngDict2001 Version : WINDOWS:; : Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.