DOCUMENT:Q238925  27-OCT-2000  [homemm]
TITLE   :Encarta 2000: How to Troubleshoot Sound and Video Driver Issues
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::; WINDOWS:
OPER/SYS:
KEYWORDS:kbdisplay kbenv kbsound kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
 - Microsoft Encarta Encyclopedia Standard 2001 for Windows 
 - Microsoft Encarta Reference Suite 2000 
 - Microsoft Encarta Reference Suite 2001 
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SUMMARY
=======

If you are unable to start Microsoft Encarta Encyclopedia 2000, or if you
experience problems when you attempt to use the enhanced sound or display
features in Encarta 2000, you may need to obtain updated drivers for your sound
card or video adapter.

MORE INFORMATION
================

Both the Encarta Encyclopedia 2000 and the Encarta Reference Suite 2000
Installation and Resources CD-ROM contain a set of registry keys you can use to
determine whether any problems that occur when you use Encarta are related to
outdated sound card or video adapter drivers.

These registry keys disable the startup sounds, the user interface sounds, and
the enhanced display options in Encarta Encyclopedia 2000.

To use these registry keys to troubleshoot problems in Encarta 2000:

1. Insert the Encarta Encyclopedia 2000 or the Encarta Reference Suite
   Installation and Resources CD-ROM into your CD-ROM or DVD-ROM drive. Press
   and hold down the SHIFT key as you insert the CD-ROM to prevent Encarta
   Encyclopedia or Encarta Reference Suite Setup from starting automatically.

2. Double-click the My Computer icon on the desktop.

3. Right-click the CD-ROM drive icon, and then click Explore.

4. Double-click the Support folder.

5. Double-click the Regfiles folder.

6. Double-click the Ee folder.

7. Double-click the Eesndoff.reg file, and then click OK.

8. Start Encarta Encyclopedia 2000.

9. If the problems no longer occur, contact the manufacturer of your sound card
   to inquire about obtaining an updated sound driver for the sound card.

   If the problems continue to occur, continue to the next step.

10. Quit Encarta Encyclopedia 2000.

11. In Windows Explorer, double-click the Eesndon.reg file, and then click OK.

12. In Windows Explorer, double-click the Eevwoff.reg file, and then click OK.

13. Start Encarta Encyclopedia 2000.

14. If the problems no longer occur, contact the manufacturer of your video
   adapter to inquire about obtaining an updated video driver for the video
   adapter.

   If the problems continue to occur, continue to the next step.

15. Quit Encarta Encyclopedia 2000.

16. In Windows Explorer, double-click the Eesndoff.reg file, and then click OK.

17. Start Encarta Encyclopedia 2000.

18. If the problems no longer occur, contact both the manufacturer of your sound
   card and the manufacturer of your video adapter to inquire about obtaining
   updated drivers for your sound card and your video adapter.

   If the problems continue to occur, they are most likely unrelated to your
   sound card or display adapter drivers.

To restore the startup sounds, the user interface sounds, and the enhanced
display options in Encarta Encyclopedia 2000:

1. Double-click the My Computer icon on the desktop.

2. Right-click the CD-ROM drive icon, and then click Explore.

3. Double-click the Support folder.

4. Double-click the Regfiles folder.

5. Double-click the Ee folder.

6. Double-click the Eesndon.reg file, and then click OK.

7. Double-click the Eevwon.reg file, and then click OK.

Additional query words: multi multi-media media mm troubleshoot tshoot

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Keywords          : kbdisplay kbenv kbsound kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaReference2000 kbEncartaReference2001
Version           : :; WINDOWS:
Issue type        : kbhowto

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