DOCUMENT:Q239582 25-JUN-2000 [homemm] TITLE :Reference Suite 2000: Setup Does Not Remove All Suite 99 Files PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Reference Suite 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== If you choose to remove Microsoft Encarta Reference Suite 99 during the installation of Microsoft Encarta Reference Suite 2000, Setup does not remove all Encarta Reference Suite 99 files from your hard disk. RESOLUTION ========== To work around this issue: 1. Start Microsoft Windows Explorer. 2. Click the PLUS SIGN (+) next to the hard disk on which Microsoft Windows is installed. 3. Click the PLUS SIGN (+) next to Program Files. 4. Right-click Microsoft Reference, click Delete, and then click Yes. 5. Quit Windows Explorer. 6. On the desktop, right-click the Recycle Bin icon, click Empty Recycle Bin, and then click Yes. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Encarta Reference Suite 2000. Additional query words: multi multi-media media mm ers2k remains uninstalls folders ====================================================================== Keywords : kbsetup kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000 Version : WINDOWS: Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.