DOCUMENT:Q239617 25-JUL-2001 [homemm] TITLE :Encarta World Atlas 2000: Installation Is Very Slow PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbhw kbsetup kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Interactive World Atlas 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Microsoft Encarta World Atlas 2000, Setup may take a very long time to finish. CAUSE ===== This behavior can occur if either of the following conditions is true: - A real mode (16-bit) CD-ROM driver is installed on your computer. - Your CD-ROM drive is operating in MS-DOS Compatibility mode. RESOLUTION ========== To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install a protected mode (32-bit) CD-ROM driver for your CD-ROM drive. For information about how to contact your hardware manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Encarta World Atlas 2000. MORE INFORMATION ================ To determine if your CD-ROM drive is using a protected mode driver: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Performance tab, and then verify that the File System entry is 32-bit. If the File System entry is "Some drives are using MS-DOS compatibility," your CD-ROM drive may be using a real mode CD-ROM driver. If this is the case, you may not be able to read certain files on the CD-ROM. 4. Click OK, and then close Control Panel. Additional query words: multi multi-media media mm ewa2k installs slowly ====================================================================== Keywords : kbhw kbsetup kbimu kbHardware Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000 Version : WINDOWS: Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.