DOCUMENT:Q239632  21-OCT-2000  [homemm]
TITLE   :EWA: Error Messages When You Switch to Statistics Center
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:; :
OPER/SYS:
KEYWORDS:kberrmsg kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Interactive World Atlas 2000 
 - Microsoft Encarta Interactive World Atlas 2001 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you press CTRL+S to switch from a Virtual Flight to the Statistics Center
in Microsoft Encarta World Atlas 2000 or Microsoft Encarta Interactive World
Atlas 2001, you receive the following message:

   Please insert the 'Encarta Interactive World Atlas 2001' disc into your
   CD-ROM drive to run the program.

If you click Cancel, Encarta World Atlas quits unexpectedly, and you may be
unable to restart the program.

If you remove the Installation and Resources Disc CD-ROM from the CD-ROM drive
and insert the Atlas Disc CD-ROM, you may receive an error message similar to
the following on a blue screen:

   Error reading CD-ROM in Drive D:
   Please insert CD-ROM 2EWA002
   With Serial Number D8C8-B110 in Drive D:

   If the CD-ROM is still in the drive, it may require cleaning.

If you press ENTER, the error message remains on the blue screen.

If you press ESC, the blue screen disappears and you receive the following error
message while the Virtual Flight runs in the background:

   Please insert the 'Installation and Resources' disc into your CD-ROM drive to
   run the program.

If you click Cancel, Encarta World Atlas quits unexpectedly, and you may be
unable to restart the program.

If you remove the Atlas Disc CD-ROM from the CD-ROM drive and insert the
Installation and Resources Disc CD-ROM , you may receive an error message
similar to the following on a blue screen:

   Error reading CD-ROM in Drive D:
   Please insert CD-ROM 2EWA002
   With Serial Number D8C8-B110 in Drive D:

   If the CD-ROM is still in the drive, it may require cleaning.

RESOLUTION
==========

To resolve this issue in Encarta World Atlas 2000, restart the computer.

To resolve this issue in Encarta Interactive World Atlas 2001, use the "Copy to
Hard Disk" feature. To do this, click Start, point to Programs, point to
Microsoft Encarta, and then click, "Copy World Atlas to Hard Disk".

To prevent this issue from occurring, do not press CTRL+S to switch from a
Virtual Flight to the Statistics Center.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: multi multi-media media mm ewa2k eiwa

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2001 kbEncartaWorldAtlas2000
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.