DOCUMENT:Q240322 06-AUG-2002 [homemm] TITLE :Err Msg: Kallisti Caused an Invalid Page Fault in Kallisti.exe PRODUCT :Microsoft Home Multimedia Titles PROD/VER::; WINDOWS: OPER/SYS: KEYWORDS:kbenv kberrmsg kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Encyclopedia 2000 - Microsoft Encarta Reference Suite 2000 - Microsoft Encarta Interactive World Atlas 2000 - Microsoft Encarta World English Dictionary ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install one of the programs listed at the beginning of this article, you may receive the following error message: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you receive one of the following error messages: Kallisti caused an invalid page fault in module Kallisti.exe. Kallisti caused an invalid page fault in module . CAUSE ===== This behavior can occur if you are running one or more memory-resident programs that interfere with the installation. RESOLUTION ========== To resolve this issue: 1. Clean boot your computer. To clean boot your computer, use the appropriate steps for your version of Microsoft Windows. Microsoft Windows 98: a. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. b. On the Tools menu, click System Configuration Utility. c. On the General tab, click Selective Startup, and then click to clear the following check boxes: - Process Config.sys File - Process Autoexec.bat File - Process Winstart.bat File (if available) - Process Win.ini File - Load Startup Group Items d. Click OK. When you are prompted to restart the computer, do so. NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool. For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base: Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98 Microsoft Windows 95: a. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu. b. At the command prompt, type "win" (without the quotation marks), and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts. c. Quit all running programs except Explorer and Systray. To do this, follow these steps: 1. Press CTRL+ALT+DELETE. 2. Click the program you want to quit, and then click End Task. 3. If you receive a message that the program is busy or not responding, click End Task again. Repeat this step until you have quit all programs except Explorer and Systray. d. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program. For additional information about how to clean boot Windows 95, please see the following article in the Microsoft Knowledge Base: Q177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95 2. Delete the files in the Temp folder on your computer. To do this: a. Click Start, and then click Run. b. In the Open box, type "temp" (without the quotation marks), and then click OK. c. On the Edit menu, click Select All. d. Press the DELETE key. 3. Reinstall the program. If the issue continues to occur, clean the compact disc to remove fingerprints, smudges, and dust, any of which can cause read problems on compact discs. Gently wipe the silver side of the disc with a soft, lint-free cotton cloth. Do not use paper cloth, which may scratch the plastic or leave streaks. NOTE: Wipe the compact disc using a linear motion from the center of the disc outward. Do not use a circular motion. MORE INFORMATION ================ If you are still unable to install the program, you may need to obtain an update file that corrects problems you may experience when you install the U.S. version of any of the programs that are listed at the beginning of this article. For additional information about how to obtain this update file, click the article number below to view the article in the Microsoft Knowledge Base: Q244726 Encarta 2000: Unable to Install Program Additional query words: multi multi-media media mm kalisti crow ====================================================================== Keywords : kbenv kberrmsg kbsetup kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaReference2000 kbEncartaWorldAtlas2000 Version : :; WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.